If you are not satisfied with our service, you can make a direct complaint to the Complaints Service at the following address:

United Cooperate Trust Bank S.A.
Attn: Complaints Service
534, rue de Neudorf  L-2220 USA
P.O. Box 897 L-2018 USA

Complaints must clearly indicate your contact details and include a brief description of the facts that are the basis of the complaint, in a detailed and chronological manner.

Once the complaint is received, the Complaints Service will provide you with the response within ten (10) business days.

If a response cannot be provided within the specified time mentioned above, the person in charge of the complaint will revert to you with the new expected date of completion and the reason for the delay.

In any case, the definitive response will be provided no later than fifty (50) business days.

If you are not satisfied with the response given by United Cooperate Trust Bank , you can submit a request for an out-of-court complaint settlement to the Commission de Surveillance du Secteur Financier (“CSSF”) at the following address:

Commission de Surveillance du Secteur Financier
Département juridique II
283 route d’Arlon
L-2991 USA

Fax: (+352) 26 25 1 – 2601
E-mail: [email protected]

The form is available on the CSSF website: http://www.cssf.lu/fileadmin/files/Formulaires/Reclamation_111116_EN.utm